Data deletion
This page explains how to have data removed from WA Signal, operated by Sellzzy Digital Commerce. Start by finding yourself below — the route differs depending on who you are.
On this page
1. I messaged a business on WhatsApp
If you sent a WhatsApp message to a shop and your conversation is stored in WA Signal, that shop decides what happens to it. They are the controller of your data; we only hold it for them.
The fastest route is to ask the business directly — the same WhatsApp number you messaged. They can delete your conversation from their inbox themselves.
If you cannot reach them, or they do not respond, write to us at support@wasignal.io with:
- The phone number you messaged from, in full international format.
- The name or WhatsApp number of the business you contacted.
- What you want done — deletion, or a copy of what is held.
We will identify the account, pass your request to that business, and make sure it is acted on. We will confirm to you when it is done.
2. I use WA Signal for my business
You can have your whole account deleted, or just parts of it.
Delete specific conversations or orders
Sign in and remove them from the inbox. This is immediate and does not need us.
Disconnect Meta and WhatsApp
In Settings → WhatsApp numbers and Settings → Meta reporting you can replace or clear the credentials you gave us. You can also revoke the access token from your own Meta Business Settings at any time — we lose access immediately when you do.
Delete the entire account
Email support@wasignal.io from the address of an account owner, with the business name, and the words "delete my account". We will verify that you own the account before acting.
Deletion is permanent and cannot be undone. If you want a copy of your conversations, orders or reports, ask for an export before requesting deletion — we can provide one within 30 days of the request.
3. I am on someone's team
Ask the account owner or a manager to remove you from Settings → Team. That deletes your user record and ends your sessions immediately.
If the business no longer exists or will not act, write to support@wasignal.io and we will remove your personal details.
4. What gets deleted
When a business account is deleted, everything belonging to it goes with it:
| Deleted | Detail |
|---|---|
| Team member accounts | Names, email addresses, password hashes, roles and all sessions. |
| Contacts | Customer phone numbers, profile names, stages, notes and ad attribution data including the click identifier. |
| Messages | All message content in both directions, media references and delivery status. |
| Orders | Order references, customer phone numbers, amounts, currencies and line items. |
| Conversion events | The record of every Lead and Purchase event queued or sent, with Meta's responses. |
| Credentials | Encrypted WhatsApp access tokens, app secrets and Conversions API tokens. |
| Saved replies and automations | Quick replies, templates, greeting, keyword and away rules. |
Deletion cascades through the database, so no orphaned copies of your conversations are left behind in the live system.
5. Data already sent to Meta
Two things about WhatsApp are outside our reach, and it is only fair to be clear about them.
- The messages themselves. WhatsApp is Meta's platform. Deleting a conversation from WA Signal does not delete it from Meta's systems or from the customer's own phone.
- Conversion events already delivered. Once a Lead or Purchase event has been accepted by Meta's Conversions API, it lives in the merchant's Meta dataset. We can delete our record of having sent it, but we cannot withdraw it from Meta. Those events contain no message content, customer name or phone number — only the ad click identifier, and for purchases the order value.
To have data removed from Meta itself, use Meta's own tools and support channels for the dataset or WhatsApp Business Account concerned.
6. How long it takes
- We acknowledge requests within 7 days.
- We complete verified deletion requests within 30 days.
- Deletion from the live database happens immediately on completion.
- Encrypted backups are kept on a rolling schedule and overwritten in the ordinary course, so a copy may persist in backup for a short period after deletion. Those backups are not used to restore deleted accounts.
- We may retain the minimum records we are legally required to keep — for example billing records where tax law demands it — and nothing more.
7. Contact
Sellzzy Digital Commerce
Email: support@wasignal.io
Registered address: ADD REGISTERED BUSINESS ADDRESS
See also the Privacy policy for what we hold and why.